FAQs
General
Do you buy locked devices?
Yes! That’s what we specialize in. If you’re unsure about your device’s lock type, contact us and we’ll help.
Do you buy devices that aren’t locked?
Yes! If your device doesn’t have a lock, just list it under our “no locks” category.
Is your company real? How do I know I won’t get scammed?
Yes, we’re 100% real. We’ve been around since 2019 and have hundreds of 5-star reviews from happy customers.
Do you buy other devices not listed (iPads, Androids, AirPods, Watches)?
Yes! We can often purchase iPads, high-end Androids, AirPods, Apple Watches, etc. Some exceptions apply, so just ask!
Do you buy boxes or accessories?
We’ll gladly accept them, but they don’t increase your payout.
Process
How does the process work?
Select your device on our site, get a quote, and accept. You’ll receive a prepaid UPS label with instructions. Ship your device, and once received, we’ll either pay you or reach out if there’s an issue.
How long does the process take?
Shipping takes 1-5 business days. Once we receive your device, payment is made in 1-5 business days (often faster).
Offer/Payment
When do I get paid?
Within 1-5 business days after your device is delivered to us.
How long is my offer valid?
You must ship within 3 business days of creating your transaction to lock in your offer.
What if you can’t honor my original quote?
We’ll send you a revised quote. You can accept or reject. If you reject, we’ll ship your device back free.
What payment methods do you offer?
PayPal, Venmo, or a physical Check.
How long does each payment method take?
PayPal & Venmo: Instant after completion. Check: Arrives in 1-10 business days by USPS.
Shipping
Do I need to include the box or accessories?
No, unless brand new. You may include them, but they don’t increase value.
Do I need to remove my SIM card?
Recommended, but not required. Used device SIMs will be disposed of. For sealed new devices, removing a SIM breaks the “new” status.
How long does shipping take?
UPS Ground via our prepaid label: usually 1-5 business days (depends on location).
Is my package insured?
Not by default. If you want insurance, purchase your own label.
Can I use my own shipping label?
Yes. You can buy your own label for insurance or faster delivery. Just provide us with your tracking info.
What if I can’t print my label or find a box?
Visit your nearest UPS Store. They can print and package for a fee.
